Support
Write to us: a human answers, usually the same day. No bot, no ticket number.
Email us
The fastest route. Tell us what you were doing and what happened. Screenshots are welcome.
What to expect
We are a small team, and that is deliberate: your message is read by the people who build the app. Most answers go out the same working day. If something is broken, you will hear what we found. No status page, just a real answer.
Answers you may not need to ask for
Cancel or change my subscription
Everything to do with billing happens in the subscriptions section of your Google Play account, because that is where the purchase was made. Cancellation takes effect at the end of the period you have already paid for.
Restore a purchase on a new phone
Sign in with the same Google account and open the subscription screen in the app. Your purchase is restored from Google Play, so there is nothing to pay twice.
Export my data
For now, export is on request. Write to contact@vextory.com from the address linked to your account, subscribed or not, and we will send you your data as structured files. Exporting straight from the app is coming soon.
Delete my account
Right from the app, subscribed or not. Go to Settings, scroll to the very bottom and tap Delete account. To keep your account safe, the app asks for your password, then a 6-digit code sent to your email. You review what will be deleted, you confirm, and it is done.
Is it usable if I have never used stock software?
That is who it is built for. A three-step checklist gets you from an empty workspace to your first order: create an item, create an order, receive it. If you can use a phone camera, you can use Vextory.