Delete your account
You can delete your Vextory account and its data at any time, right from the app. Here is exactly how, and what happens next.
From the app, in a few minutes
- Open Vextory and go to Settings.
- Scroll to the very bottom and tap the red Delete account button, then confirm.
- Enter your password, then the 6-digit code we send to your email.
- Review what will be deleted and, if you like, tell us why you are leaving.
- Tick the confirmation box, then tap Delete my account. Your account is deleted along with your workspace and everything in it, and you are signed out.
Deletion stays available whether or not you have an active subscription: account administration is never locked behind the paywall.
No longer have access to the app? Write to us from the address linked to your account: contact@vextory.com
One thing to do separately
Deleting your account does not cancel a subscription bought through Google Play. Cancel it in the subscriptions section of your Google Play account, otherwise it keeps renewing.
Keep a copy before you go
Deletion is not reversible. If you may want your item history, orders or stock movements later, ask us for a copy by email first, subscribed or not, and we will send it to you as structured files. Exporting straight from the app is coming soon.
What is deleted, and what is kept
As soon as you confirm, your account and workspace are deactivated: you are signed out, the account can no longer be used to sign in, and your data is no longer reachable through the app. Subscription and accounting records are kept for 6 years from the end of the financial year they relate to, as UK tax law requires. The full detail, including final erasure, is in our privacy policy.